Refund Policy
We want you to love your purchase. If for any reason you are not completely satisfied, we’ve made our refund process as simple and stress-free as possible.
Eligibility for Refunds
To qualify for a refund:
- The item must be unused and in its original packaging.
- Your request must be made within 30 days of receiving your order.
- Proof of purchase (order number or receipt) is required.
Non-Refundable Items
The following items cannot be refunded:
- Gift cards
- Personalized or custom-made products
- Items purchased on final sale
Refund Process
Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–7 business days.
Late or Missing Refunds
If you haven’t received your refund after the processing time:
- Check your bank account again
- Contact your credit card company (it may take some time before your refund is officially posted)
- If you’ve done all of this and still have not received your refund, please contact us
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item, contact us and we’ll guide you through the process.
Contact Us
For any questions regarding your refund, please reach out to our support team at support@example.com.